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Identity Theft Prevention Workshops
American Privacy
Consultants, Inc.™
The American Bankers Association has selected Robert Douglas of American Privacy Consultants, Inc. to provide these half day multi-media workshops covering critical aspects of privacy and customer information security. Special attention will be given to the use of identity theft and pretext to perform account takeover. Threats to customer information security posed by “information brokers” will also be featured. Given the nationwide explosion of identity theft and bank fraud, all bank employees need to be aware of the information contained in the Workshop and accompanying Guide as part of any customer information security program in compliance with the Gramm-Leach-Bliley Act. Most importantly, representatives from security, privacy, compliance, human resources, technology, communications, training, and call center staffs should attend. To register for a workshop please click here.
All workshop
participants will receive a copy of the comprehensive training guide: Privacy
and Customer Information Security – An Employee Awareness Guide. This guide is a valuable resource for
designing, implementing, or supplementing any in-house training program on
privacy and customer information security.
The Guide is available to be purchased separately. To purchase the guide separately please
click here and go to the “Additional Resources
and Products” section.
Workshop
registration is $249 for ABA members ($299
non-members) and includes the Employee Awareness Guide. All workshops will be held at hotels
convenient to major airports.
In
addition to the following schedule, workshops are available upon request. To arrange a workshop for your institution, association,
or conference please contact American Privacy Consultants, Inc. at
703-567-3460.
2001 Workshop Schedule
October
October
26 – Minneapolis, MN (Hilton Minneapolis) 8:30 am*
November
November
7 – Baltimore, MD/Washington, DC/Annapolis, MD
November
9 – Philadelphia, PA
November
13 – Boston MA
November
14 – Newark, NJ/New York, NY
November
15 – Denver, CO
November
28 – San Francisco, CA
November
29 – Los Angeles, CA
December
December
5 – San Antonio, TX
December
11 – Chicago, IL
December
12 – St. Louis, MO
December
13 – Atlanta, GA
December
18 – Phoenix, AZ (Hilton
Phoenix Airport)
December
19 – Houston, TX (Houston
Airport Marriott)
December
20 – Miami, FL (Hilton
Miami Airport & Towers)
*All
workshops run from 8:30 am to 12:30 pm unless noted otherwise
Workshop Program:
8:30 – 9:00 am - Registration & Continental
Breakfast
9:00 – 10:30 am
- Session I
Session I
Topics:
Privacy,
Security and Financial Services in the 21st Century
Privacy
Policies
Privacy and
Customer Information Security Threats
Session
I examines the benefits and challenges presented to the financial services
industry by modern technology. We will
discuss why our customers have concerns about the privacy and security of their
assets and personal information. We
will look at the role of privacy policies in addressing those challenges and
customer concerns and how to put all bank employees to work as privacy
ambassadors. We will address the privacy and security issues presented by the
retention of third-party contractors for skip-tracing, debt-collection, and
other outside services. Throughout this
session we will discuss the rapidly expanding range of privacy and security
threats posed by identity thieves, information brokers and other
criminals. To accomplish this, we will
examine web sites and case histories where confidential bank account
information, including account numbers, balances, and transaction information
is offered for sale. As the designer of
several Federal sting operations to catch criminals stealing account
information, Mr. Douglas will provide an insiders view to these threats and
crimes.
10:30 – 10:45 am - Coffee Break
10:45 – 12:15
pm - Session II
Session II
Topics:
Identity Theft
– Methods, Recognition & Prevention
Pretext
Inquiries/Account Takeover – Methods, Recognition & Prevention
Session
II focuses in detail on the crime of identity theft. We will examine current methods and trends and discuss how all
bank employees can recognize the warning signs. Drawing upon his investigative experience and resulting testimony
before Congress, Mr. Douglas will provide first-hand knowledge and insight
concerning the use of identity theft, pretext, impersonation and other forms of
fraud to commit account takeover.
Emphasis is placed on actual case histories.
12:15 – 12:30 pm - Questions & Comments
12:30 pm – Workshop Concludes
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